FAQ

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at teamorchidbin@gmail.com

Q. Where do you ship from?

A. We currently ship with partnered suppliers from USA.

Q. How long will it take for my items to arrive?

A. We are determined to get your stuff to you as soon as possible but currently we are facing some delays due to Covid-19.

Q. Where can I place an order from?

A. You can place an order from US for now since we currently ship to US only.

Q. Where is you company located?

A. We have an office in the beautiful country - India and high quality vendors in US.

Q. Which currency will I be charged in?

A. We processes orders in USD currently.

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders.

Please contact us if you don't receive one within 24 hours.

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to us by clicking on the Contact us page which you could find in the bottom.

Q. Is Checkout on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe and secure.

Q. If I enter my email address will you sell my information?

A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.

Q. Will I (the customer) have to pay customs?

A. No you don't need to pay customs since we will get your order within USA anyhow : )